Free resources
Download and use the RECLAIM™ tools.
Use these materials inside your organization, cite them in strategy work, and share feedback for future versions of the framework.
Whitepaper
After the Customer Says Yes
The full RECLAIM Framework for measuring and reducing retail payment leakage.
Download whitepaperWorkbook
Self-Assessment Workbook
A worksheet-based tool for running a cross-functional payment leakage assessment.
Download workbookScorecard
Executive Scorecard
A 15-minute diagnostic for executives and senior leaders.
Take the scorecardWebinar
On-Demand Introduction
A practical walkthrough of the RECLAIM model, nine pillars, maturity levels, and first actions.
Watch webinarBenchmark
Annual Benchmark Survey
Contribute to the first Retail Payment Leakage Benchmark.
ParticipateCitation
Cite RECLAIM
Suggested citation language for articles, decks, whitepapers, and internal strategy.
View citation guide