About the creator

Created by a practitioner working across product, payments, loyalty, and retail operations.

RECLAIM was created by Wesley Almeida, a digital commerce and product leader with more than 20 years of experience across ecommerce, mobile apps, loyalty, checkout, fraud prevention, customer experience, and omnichannel retail.

Wesley Almeida

Wesley has led and contributed to digital commerce and mobile platform work across grocery, liquor, convenience, fuel, loyalty, and specialty retail environments. His work sits at the intersection of product strategy, payments, checkout, loyalty, fraud, customer experience, and operational execution.

The RECLAIM Framework was developed to give retail teams a practical, cross-functional language for understanding payment leakage beyond narrow payment optimization metrics.

Speaking and media

Wesley is available for retail payments, digital commerce, mobile checkout, loyalty, fraud, and payment leakage commentary, webinars, conference sessions, and practitioner panels.

  • Retail payment leakage and hidden revenue loss
  • Mobile checkout, wallets, authentication, and payment recovery
  • Cross-functional payment ownership across product, fraud, finance, and operations
  • Omnichannel payment failures across ecommerce, app, pickup, delivery, and refunds

Contact

For speaking, media, citation, benchmark participation, or practitioner feedback, contact hello@retailpaymentleakage.com.

Open industry resource

Help define the Retail Payment Leakage Benchmark.

Retailers, payment providers, fraud leaders, consultants, and commerce technology professionals are invited to contribute feedback and participate in the benchmark.

Participate in the Benchmark